A: At Barn & Loft, we strive to ensure that your shopping experience is seamless from start to finish. Our delivery times vary depending on the items you've purchased and your location. For most of our rugs and furniture items, the estimated delivery time is between 2-3 business days. However, for bespoke or larger items, delivery may take up to 14 business days. We offer free standard shipping on all orders, with a tracked courier service. Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor the progress of your delivery. If you have any further questions or need assistance, our customer support team is always ready to help. Thank you for choosing Barn & Loft, where we bring the elegance of Luxury Modern and Cornish Coastal styles right to your doorstep.

A: To track your order from Barn & Loft, you can follow these steps: 1. Order Confirmation Email: After completing your purchase, you will receive an order confirmation email containing your unique tracking number and a link to our tracking page. 2. Visit Our Website: Go to the Barn & Loft website and navigate to the "Track Your Order" section, which can be found in the footer or in your account dashboard if you have registered an account. 3. Enter Tracking Information: Input your tracking number in the provided field and click the "Track" button. This will redirect you to the logistics partner's page, where you can view the current status and location of your package. 4. Receive Updates: You will also receive email notifications with tracking updates at various stages of your order's journey, ensuring you are always informed of its status. If you have any concerns or if your tracking information is not updating, please feel free to contact our customer service team at info@barnandloft.com, and we will be happy to assist you. This process ensures you are always in the loop regarding your order's progress from our warehouse to your doorstep.

A: At Barn & Loft, we offer several shipping methods to ensure your purchases arrive in a timely and convenient manner. We provide Standard Shipping, which typically takes 2-3 business days in the UK (up to 14 days for bespoke/large furniture items). For overseas, all shipping options are carefully calculated based on your location and the size of your order at checkout. We pride ourselves on maintaining high standards of packaging to protect your items, whether you've chosen a luxury modern rug or a piece of Cornish coastal furniture. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances, but we strive to provide the most reliable service possible.

A: At Barn & Loft, we believe in providing our customers with a hassle-free shopping experience, which includes an easy and transparent return policy. If you are not completely satisfied with your purchase, you may return your items within 30 days of receipt for a full refund. Items must be returned in their original condition and packaging. To initiate a return, please contact our customer service team via email or phone to receive confirmation of a return. Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. Refunds will be processed within 7-10 business days after we receive the returned item. For more details, please refer to our full return policy available on our website.

A: Barn & Loft is an exclusively online store, however, we do have a physical retail location in Worthing, West Sussex. In some cases, we may be able to offer collection for rugs or cushions from our store. Please contact us directly to ask about this option. We do, however, offer convenient and reliable shipping options to ensure your purchases are delivered directly to your doorstep. If you have any further questions about shipping or delivery, please feel free to contact our customer service team.