CONTACT US
01903 210974 /
Barn & Loft 146 Montague Street Worthing West Sussex, England,
United Kingdom, BN11 3HG
Delivery
We have a wide range of delivery options and timescales. We will endeavour to dispatch your items to you as fast as possible. Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order when the risk will pass to you immediately. Provided you have notified us on the dispatch note that you wish to cancel your order due to a change of mind, and the return also meets the terms of our Online Returns and Refund Policy, you will be entitled to a full refund.
Online Refund & Returns Policy
When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. Accordingly, you may try on garnments. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely at our returns centre.
It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing. Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange. We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).
We do not accept liability for any goods that do not reach our returns centre, nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.
In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.
Cancellations
Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are unable to cancel orders after you have received your order confirmation email.
If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our Online Returns centre within 28 calendar days of your receipt of purchase marking the returns code on your dispatch note as cancelled. Ot
Provided you have notified us on the dispatch note that you wish to cancel your order, and the return also meets the terms of Our Online Returns & Refund Policy, you will be entitled to a full refund.
We are unable to provide a refund of the delivery charges where only part of your order is being cancelled, unless the order was faulty, damaged upon delivery or incorrect.
You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken. This includes (but is not limited to) duvets, mattress protectors, mattresses, pillows and cushions.
You cannot cancel your contract in respect of made-to-measure/order goods (e.g. bespoke throws) unless they are faulty, damaged upon delivery or incorrect.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
Barn & Loft is a Trading name of Sussex Floorings & Interiors Ltd,146 Montague Street, Worthing, BN11 3HG
- 01903 210974 Company no:05038755