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Online Refund & Returns Policy

Unwanted goods

When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take full care of our goods and that they remain unused as they are your responsibility until they arrive safely at our returns centre.


It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. We reserve the right to inspect all goods that are returned to us prior to a refund being given, so please do not damage the goods whilst you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods. We do not refund return postage.

We do not refund bespoke items such as the faux fur throws and custom size rugs.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

Damaged goods

If the item has arrived damaged we will arrange a free collection and refund the item. Please note damage would be incurred during delivery, all our items are inspected before dispatch.


We do not accept liability for any goods that do not reach our returns centre. We recommend that you return goods via a recorded delivery service with insurance and retain the proof of postage.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 14 days.  Please note this usually takes between 3 – 5 days but may take up to 14 days.



Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are unable to cancel orders after you have received your order confirmation email.

If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our Online Returns centre within 28 calendar days of your receipt of purchase having contacted us via email to cancel the order. Provided you have notified us that you wish to cancel your order, and the return also meets the terms of Our Online Returns & Refund Policy, you will be entitled to a full refund.

We are unable to provide a refund of the delivery charges where only part of your order is being cancelled, unless the order was faulty, damaged upon delivery or incorrect.

Returns Address

Barn & Loft

146 Montague St


West Sussex

BN11 3HG

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